Support FAQ


Where are my tickets and purchases?

I bought a ticket. How do I enter an event?

Can I buy a ticket for a friend?

Can I watch the event later?

Where is my merchandise?

Can I return my merchandise?


What is the best way to experience the event?

How do I fix my camera and microphone permissions?

Will this work on my mobile device?

What if the stream freezes or has a poor connection?

What are private rooms?

How do I find and invite my friends?

How many people can there be in a private room?

How does Backstage work?

How does the band hear me? How does Qsound work?

How do I change the volume?

How do I make the show full screen?

Can I use AirPlay or Chromecast?

What are the public chat room guidelines?